Privacy Policy

1. Overview

Vessential.ai ("we," "us," or "our") provides AI-powered Digital Employees that answer calls, respond to leads, book appointments, and automate follow-up workflows. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly—such as your name, business name, email, phone number, and service preferences when you request a free audit or book an appointment. We also collect usage data (pages visited, features used, interaction logs) and technical data (IP address, browser type, device information) when you interact with our website or Digital Employees.

3. How We Use Your Information

• To respond to your inquiries and schedule appointments.
• To deliver, maintain, and improve our Digital Employee services.
• To send service updates, follow-ups, and relevant offers (you can opt out at any time).
• To analyze usage trends and improve lead conversion and customer experience.
• To comply with legal obligations and protect against fraud.

4. Information Sharing

We do not sell your personal information. We may share data with trusted service providers who help us operate our platform (hosting, analytics, CRM, communication tools) under contracts that require them to protect your information. We may disclose information when required by law or to protect our rights.

5. Data Security

We use industry-standard safeguards including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission or storage is 100% secure, but we work to protect your information using commercially acceptable means. appropriate to the sensitivity of the data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we delete or anonymize data within 90 days, except where retention is required by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information. You can opt out of marketing communications at any time by replying STOP to any SMS or clicking the unsubscribe link in any email. To exercise your rights, contact us at chris@vessential.ai or (415) 801-0389.

8. SMS & Voice Communications

By providing your phone number, you consent to receive SMS and voice communications from Vessential.ai and our Digital Employees, including automated messages and appointment reminders. Message and data rates may apply. You can opt out at any time.

9. Cookies

Our website uses cookies and similar technologies to operate properly, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling some cookies may affect functionality.

10. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 16. If you believe we have collected such information, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date. Material changes will be communicated via email or SMS where possible.

12. Contact Us

Vessential.ai
3651 Lindell Rd. Ste D650
Las Vegas, NV 89103
(415) 801-0389
chris@vessential.ai